VoIP:Tuto:ACD: Difference between revisions
From VTX Public Wiki
No edit summary |
No edit summary |
||
| Line 3: | Line 3: | ||
<br> |
<br> |
||
<center><big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center> |
<center><big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center> |
||
<center |
<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center> |
||
<br> |
<br> |
||
Revision as of 19:35, 16 February 2021
General knowledge[edit | edit source]
Here is a video that presents the ACD
How to manage Login/Logout in a group ?[edit | edit source]
From a programmable key (BLF) on your desk phone[edit | edit source]
From VTX Softphone[edit | edit source]