FAQ:VoIP:Fixnet/fr: Difference between revisions

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<languages/>
<languages />
<div lang="en" dir="ltr" class="mw-content-ltr">
== Boite Vocale ==
== Voicemail ==
'''Une nouvelle version de la boite vocale sera disponible bientôt.'''
'''A new version of voicemail will be released soon.'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Ici, vous pouvez trouver les nouvelles fonctionnalités et améliorations : <br>
Here you can find new features or improvement : <br>
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
1. Notifications concernant les nouveaux messages vocaux
1. Notifications for new voicemails <br>
Notifications will now be sent from the following address: '''no-reply@ipvoip.tel''' (new sender) <br>
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Les notifications seront désormais envoyées depuis l'adresse suivante : '''no-reply@ipvoip.tel''' (nouvel expéditeur)
👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
👉 Pour éviter que ces notifications ne soient classées comme spam, nous vous recommandons d'ajouter cette adresse à vos contacts
2. Direct access to voicemail from your VoIP phone<br>
Call via the voicemail number or 086<your number> <br>
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
2. Accès direct à la messagerie vocale depuis votre téléphone VoIP<br>
3. Access your voicemail from an external number<br>
Appelez le numéro de la messagerie vocale ou le 086<votre numéro> <br>
By calling 086<your number> and then pressing *<br>
👉 Les raccourcis sont pris en charge : 86 ou la touche « Message » (l'icône représentant une « petite enveloppe » sur votre téléphone)
👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
3. Accéder à votre messagerie vocale depuis un numéro externe<br>
4. Automatic storage space management<br>
En composant le 086<votre numéro>, puis en appuyant sur * pendant l'annonce<br>
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)
👉 Il vous sera demandé de saisir votre identifiant de messagerie vocale (votre numéro de téléphone au format international 41XXXXXXXXX) + votre mot de passe (informations disponibles dans le Kiosk)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
4. Gestion automatique de l'espace de stockage<br>
5. Enabling/disabling voicemail<br>
Les messages les plus anciens sont automatiquement supprimés lorsque la boîte vocale atteint sa capacité maximale (60 messages)
Using the feature code *86
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
5. Activer/désactiver la messagerie vocale<br>
6. Message Waiting Indication (MWI)<br>
À l'aide du code de fonction *86
A visual indicator will appear on your compatible phones when a new message is available
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
6. Indication de message en attente (MWI)<br>
7. Integration with software applications<br>
Un indicateur visuel s'affichera sur vos téléphones compatibles lorsqu'un nouveau message est disponible
View, listen to, and delete voicemail messages directly from:<br>
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)<br>
A player integrated into your Kiosk also allows you to manage your voicemail messages.
</div>


7. Intégration avec des applications logicielles<br>
Consultez, écoutez et supprimez vos messages vocaux directement depuis :<br>
DesktopControl (DC), DesktopOperator (DO) et MobileControl (MC)<br>
Un lecteur intégré à votre borne interactive vous permet également de gérer vos messages vocaux.


<div lang="en" dir="ltr" class="mw-content-ltr">
💡When your voicemail is migrated, you can check it directly on Kiosk :
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
💡Pour savoir si votre messagerie vocale est migrée, vous pouvez consulter le statut directement sur le Kiosk :

[[File:Image.png|left|thumb|400x400px]]
[[File:Image.png|left|thumb|400x400px]]
</div>




<div lang="en" dir="ltr" class="mw-content-ltr">
Logo "NEW" is added.
</div>




<div lang="en" dir="ltr" class="mw-content-ltr">
== Voicemail menu quick user guide ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
{{Notice|Voicemail menu quick user guide is available here: https://wiki.vtx.ch/wiki/VoIP:QuickUserGuide_Voicemail}}
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
== Feature Codes ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Le logo "NEW" est ajouté
{{Notice|These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are ''"short numbers"'' or ''"feature codes"'' }}

{{Notice|When using a phone behind a FRITZ!Box you may need to use prefix '''*#''' before <VTX Code> from the table below }}

{{Notice|Some of the features can only be used with Service Virtual PBX ! }}

</div>
== Codes de fonctionnalités ==

{{Notice|Ces codes sont aussi parfois appelés codes "DTMF" / "USSD", mais ce ne sont pas des DTMF, ce sont des ''"numéros courtes"'' ou des ''"codes de fonction"'' }}
{{Notice|Lorsque vous utilisez un téléphone derrière une FRITZ!Box, vous pouvez avoir besoin d'utiliser le préfixe '''*#''' avant le <nowiki><Code VTX></nowiki> du tableau ci-dessous }}
{{Notice|Certaines des fonctions ne peuvent être utilisées qu'avec le service Virtual PBX ! }}




<div lang="en" dir="ltr" class="mw-content-ltr">
{| class="wikitable"
{| class="wikitable"
|-
|-
!'''Fonctionnalité'''!!'''Activation/désactivation + destination définie dynamiquement'''!!'''Activation fonction'''!!'''Désactivation fonction'''!!'''VTX kiosk'''
!'''Feature'''!!'''Enable/Disable + dynamically set destination'''!!'''Enable feature'''!!'''Disable feature'''!!'''Feature in kiosk'''
* "Gérer vos numéros"
* "Manage your numbers"
* "Gérer mes téléphones IP"
* "Manage my IP-Phones"
|-
|-
|'''C'''all '''F'''orwarding '''U'''nconditional||'''*21*<number>'''||'''*21'''||'''#21'''||'''Redirection inconditionnelle'''
|'''C'''all '''F'''orwarding '''U'''nconditional||'''*21*<number>'''||'''*21'''||'''#21'''||'''Unconditional Redirection'''
(Incoming calls)
(Appels entrants)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Redirection'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||'''*61*<number>'''||'''*61'''||'''#61'''||'''Redirection en cas d'absence'''
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||'''*61*<number>'''||'''*61'''||'''#61'''||'''Redirection if absent'''
(Incoming calls)
(Appels entrants)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Redirection'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''all '''F'''orward '''B'''usy||'''*67*<number>'''||'''*67'''||'''#67'''||'''Redirection si occupé'''
|'''C'''all '''F'''orward '''B'''usy||'''*67*<number>'''||'''*67'''||'''#67'''||'''Divert if busy'''
(Incoming calls)
(Appels entrants)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Redirection'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''all '''F'''orwarding '''T'''imeout
|'''C'''all '''F'''orwarding '''T'''imeout
(backup number)
(en cas de coupure de ligne)
|'''*34*<number>'''||'''*34'''||'''#34'''||'''Redirection de Backup'''
|'''*34*<number>'''||'''*34'''||'''#34'''||'''Backup redirection'''
(Incoming calls)
(Appels entrants)
|-
|-
|'''C'''all '''F'''orwarding '''U'''n'''R'''egistered
|'''C'''all '''F'''orwarding '''U'''n'''R'''egistered
(backup number)
(en cas de panne téléphone)
|'''*35*<number>'''||'''*35'''||'''#35'''||'''Redirection de Backup'''
|'''*35*<number>'''||'''*35'''||'''#35'''||'''Backup redirection'''
(Incoming calls)
(Appels entrants)
|-
|-
|'''P'''arallel '''R'''inging
|'''P'''arallel '''R'''inging
Line 99: Line 149:
|'''*11'''
|'''*11'''
|'''#11'''
|'''#11'''
|'''Sonnerie en parallèle avec'''
|'''Parallel ringing with'''
(Incoming calls)
(Appels entrants)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Redirection'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''alling '''L'''ine '''I'''dentification '''R'''estriction
|'''C'''alling '''L'''ine '''I'''dentification '''R'''estriction
(Anonymously)
(Anonyme)
|'''*31*<dest_number>'''
|'''*31*<dest_number>'''
(for one call only)
(for one call only)
||'''*31'''
||'''*31'''
(for all next calls)
(for all next calls)
|'''#31'''||'''Masquer le numéro'''
|'''#31'''||'''suppress number'''
(Outgoing calls)
(Appels sortants)
|-
|-
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection contre les renvois d'appels'''
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection against call forwarding'''
(Incoming calls)
(Appels entrants)
|-
|-
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Signal d'appel'''
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Call Waiting'''
(Incoming calls)
(Appels entrants)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
(Incoming calls)
(Appels entrants)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Virtual PBX: pour les appels internes ou pour tous
Virtual PBX: internal only or all
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|Phone Lock
|Phone Lock
Line 137: Line 203:
|'''*77'''
|'''*77'''
|'''#77'''
|'''#77'''
|'''verouillage''' du téléphone
|'''Lock''' the phone
|-
|-
|'''ACD''' login/logout
|'''ACD''' login/logout
|'''*80*<numéro du groupe>''' (login)
|'''*80*<groupnumber>''' (login)
'''<nowiki>#</nowiki>80*<numéro du groupe>'''(logout)
'''<nowiki>#</nowiki>80*<groupnumber>'''(logout)
|'''*80'''
|'''*80'''
(login all group)
(connecter dans tous les groupes)
|'''#80'''
|'''#80'''
(logout all group)
(déconnecter de tous les groupes)
|'''Virtual PBX uniquement!'''
|'''Virtual PBX only!'''
'''Login/out Grp'''
'''Login/out Grp'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''CQ''' login/logout (ancien groupe)||'''*44*<numéro du groupe>''' (login)
|'''CQ''' login/logout (old Group)||'''*44*<groupnumber>''' (login)
'''<nowiki>#</nowiki>44*<numéro du groupe>''' (logout)
'''<nowiki>#</nowiki>44*<groupnumber>''' (logout)
|'''*44'''
|'''*44'''
(login all group)
(connecter dans tous les groupes)
|'''#44'''
|'''#44'''
(logout all group)
(déconnecter de tous les groupes)
|'''Virtual PBX uniquement!'''
|'''Virtual PBX only!'''
'''Login/out Grp'''
'''Login/out Grp'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''Interception d'appel'''
|'''Direct Call Pickup'''
|'''*45*<numéro court>'''
|'''*45*<shortnumber>'''
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>||'''Virtual PBX uniquement!'''
|<nowiki>-</nowiki>||'''Virtual PBX only!'''
'''BLF'''
'''BLF'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''ACD Group Call Pickup'''||'''*64*<numéro du groupe>'''||-||-||'''Virtual PBX uniquement!'''
|'''ACD Group Call Pickup'''||'''*64*<groupnumber>'''||-||-||'''Virtual PBX only!'''
'''BLF'''
'''BLF'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''Redirection de groupe ACD'''||'''*83*<numéro_dest>*<numéro du groupe>'''
|'''ACD forwarding all calls'''||'''*83*<dest_number>*<groupnumber>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(renvoi spécifique de tous les appels d'un groupe vers un numéro/groupe)
(specific forward all calls of one group to one number/group)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''<nowiki>*</nowiki>83**<numéro du groupe>'''
'''<nowiki>*</nowiki>83**<groupnumber>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(transférer tous les appels de groupe ACD vers une destination prédéfinie)
(forward all calls to predefined destination of this group)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''*83*<numéro_dest>'''
'''*83*<dest_number>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(transférer tous les groupes vers le même numéro/groupe de destination)
(forward all Groups to same destination number/group)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''<nowiki>#</nowiki>83*<numéro groupe>'''
'''<nowiki>#</nowiki>83*<groupnumber>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(désactiver le transfert d'appel pour un groupe spécifique)
(disable call forward all of specific group)
|'''*83'''
|'''*83'''
(all ACD group)
(pour tous les groupes ACD)
|'''#83'''
|'''#83'''
(all ACD group)
(pour tous les groupes ACD)
|'''Virtual PBX uniquement!'''
|'''Virtual PBX only!'''
'''Redirection Grp'''
'''Redirection Grp'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Touches programmables - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''Conf. AdHoc'''
|'''Adhoc Conf.'''
(Transfer up to 9 person to conference, afterwards call number 11)
(Transférer jusqu'à 9 participants vers une conférence, ensuite rejoindre la conf. en composant le 11)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|'''11'''||'''11'''||-||'''Virtual PBX uniquement!'''
|'''11'''||'''11'''||-||'''Virtual PBX only!'''
|}
|}
</div>

Revision as of 13:04, 1 April 2026

Other languages:

Voicemail

A new version of voicemail will be released soon.

Here you can find new features or improvement :

1. Notifications for new voicemails
Notifications will now be sent from the following address: no-reply@ipvoip.tel (new sender)

👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.

2. Direct access to voicemail from your VoIP phone
Call via the voicemail number or 086<your number>
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)

3. Access your voicemail from an external number
By calling 086<your number> and then pressing *
👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)

4. Automatic storage space management
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)

5. Enabling/disabling voicemail
Using the feature code *86

6. Message Waiting Indication (MWI)
A visual indicator will appear on your compatible phones when a new message is available

7. Integration with software applications
View, listen to, and delete voicemail messages directly from:
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)
A player integrated into your Kiosk also allows you to manage your voicemail messages.


💡When your voicemail is migrated, you can check it directly on Kiosk :

Image.png


Logo "NEW" is added.


Voicemail menu quick user guide

Voicemail menu quick user guide is available here: https://wiki.vtx.ch/wiki/VoIP:QuickUserGuide_Voicemail

Feature Codes

These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are "short numbers" or "feature codes"
When using a phone behind a FRITZ!Box you may need to use prefix *# before <VTX Code> from the table below
Some of the features can only be used with Service Virtual PBX !


Feature Enable/Disable + dynamically set destination Enable feature Disable feature Feature in kiosk
  • "Manage your numbers"
  • "Manage my IP-Phones"
Call Forwarding Unconditional *21*<number> *21 #21 Unconditional Redirection

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward No Replay *61*<number> *61 #61 Redirection if absent

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward Busy *67*<number> *67 #67 Divert if busy

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forwarding Timeout

(backup number)

*34*<number> *34 #34 Backup redirection

(Incoming calls)

Call Forwarding UnRegistered

(backup number)

*35*<number> *35 #35 Backup redirection

(Incoming calls)

Parallel Ringing *11*<number> *11 #11 Parallel ringing with

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Calling Line Identification Restriction

(Anonymously)

*31*<dest_number>

(for one call only)

*31

(for all next calls)

#31 suppress number

(Outgoing calls)

Forwarded Call Rejection - *41 #41 Protection against call forwarding

(Incoming calls)

Call Waiting - *66 #66 Call Waiting

(Incoming calls)

(Programmable Keys - BLF)

Do Not Disturb (DND) - *990 #990 DND

(Incoming calls)

(Programmable Keys - BLF)

Virtual PBX: internal only or all

Phone Lock - *77 #77 Lock the phone
ACD login/logout *80*<groupnumber> (login)

#80*<groupnumber>(logout)

*80

(login all group)

#80

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

CQ login/logout (old Group) *44*<groupnumber> (login)

#44*<groupnumber> (logout)

*44

(login all group)

#44

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

Direct Call Pickup *45*<shortnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD Group Call Pickup *64*<groupnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD forwarding all calls *83*<dest_number>*<groupnumber>

(specific forward all calls of one group to one number/group)

*83**<groupnumber>

(forward all calls to predefined destination of this group)

*83*<dest_number>

(forward all Groups to same destination number/group)

#83*<groupnumber>

(disable call forward all of specific group)

*83

(all ACD group)

#83

(all ACD group)

Virtual PBX only!

Redirection Grp

(Programmable Keys - BLF)

Adhoc Conf.

(Transfer up to 9 person to conference, afterwards call number 11)

11 11 - Virtual PBX only!
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