VoIP:CSTA: Difference between revisions
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== List of supported CSTA features == |
== List of supported CSTA features == |
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Examples of actions which can be performed (depends from Client used) |
Examples of actions which can be performed (depends from Client and CRM/ERP used) |
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* '''Dial''' : Perform an outgoing call from CRM/ERP or CRM/ERP softclient |
* '''Dial''' : Perform an outgoing call from CRM/ERP or CRM/ERP softclient |
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* '''Hang up''': Hangup the call from the CRM/ERP or CRM/ERP softclient |
* '''Hang up''': Hangup the call from the CRM/ERP or CRM/ERP softclient |
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= CSTA Gateway = |
= CSTA Gateway = |
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== How to setup CSTA Gateway == |
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= CTI VTX Phone software for CSTA or TAPI environnement = |
= CTI VTX Phone software for CSTA or TAPI environnement = |
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With your Virtual PBX service you can connect your phone system with your CRM or ERP (CTI) |
With your Virtual PBX service you can connect your phone system with your CRM or ERP (CTI) |
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== How to connect CTI VTX Phone software == |
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== Estos CSTA for Teles == |
== Estos CSTA for Teles == |
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=== Introduction === |
=== Introduction === |
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ECSTA (Estos CSTA) series from estos is a specialized CTI middleware that enables communication between the telephony system and the IT Infrasturctur. Estos ECSTA (connector) for Communi5 Voice Application Server makes ist possible to connect TAPI-capable applications, such as industry solutions such as ProCall Enterprise to the TELES UC solution provided by VTX. |
ECSTA (Estos CSTA) series from estos is a specialized CTI middleware that enables communication between the telephony system and the IT Infrasturctur. Estos ECSTA (connector) for Communi5 Voice Application Server makes ist possible to connect TAPI-capable applications, such as industry solutions such as ProCall Enterprise to the TELES UC solution provided by VTX. |
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=== Installation and configuration === |
=== Installation and configuration === |
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Revision as of 20:27, 11 May 2021
Introduction[edit | edit source]
CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).
How does CSTA works[edit | edit source]
- VTX operates a CSTA Gateway connected to VTX VoIP platform
- VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
- Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
- Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
- Customer defines which SIP account and CPE can be managed by the CSTA
List of supported CSTA features[edit | edit source]
Examples of actions which can be performed (depends from Client and CRM/ERP used)
- Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
- Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
- Answer call: Remotely answer the call
- Hold call: Put a call on Hold
- Retrieve call: Retrieve an incoming call
- Redirect call: Redicrects a call to another destination
- Blind transfer: Perform a transfer without asking remote person
- Attended transfer: Perform a transfer asking remote party for approval
- Swap hold: Swap between several call on hold
- Create conference: Create a Conf Call
- Add to the conference: Add people in a conf call
- Forwarding: Manage Call Forwarding
- Do Not Disturb : Manage Do Not Disturb (DND)
CSTA Gateway[edit | edit source]
Requirements[edit | edit source]
How to setup CSTA Gateway[edit | edit source]
CTI VTX Phone software for CSTA or TAPI environnement[edit | edit source]
With your Virtual PBX service you can connect your phone system with your CRM or ERP (CTI)
How to connect CTI VTX Phone software[edit | edit source]
CSTA clients[edit | edit source]
Estos CSTA for Teles[edit | edit source]
Introduction[edit | edit source]
ECSTA (Estos CSTA) series from estos is a specialized CTI middleware that enables communication between the telephony system and the IT Infrasturctur. Estos ECSTA (connector) for Communi5 Voice Application Server makes ist possible to connect TAPI-capable applications, such as industry solutions such as ProCall Enterprise to the TELES UC solution provided by VTX.
Installation and configuration[edit | edit source]
Estos ECSTA (connector) for Teles Voice Application Server[edit | edit source]
UC Server[edit | edit source]
Estos Procall[edit | edit source]
Introduction[edit | edit source]
Procall is a software developped by ESTOS that provides Unified Communications & CTI Software Suite ProCall Enterprise