Revision as of 20:15, 11 May 2021

Introduction[edit | edit source]

CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).

How does CSTA works[edit | edit source]

VTX operates a CSTA Gateway connected to VTX VoIP platform
VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
Customer defines which SIP account and CPE can be managed by the CSTA

List of supported CSTA features[edit | edit source]

Examples of actions which can be performed (depends from Client used)

Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
Answer call: Remotely answer the call
Hold call: Put a call on Hold
Retrieve call: Retrieve an incoming call
Redirect call: Redicrects a call to another destination
Blind transfer: Perform a transfer without asking remote person
Attended transfer: Perform a transfer asking remote party for approval
Swap hold: Swap between several call on hold
Create conference: Create a Conf Call
Add to the conference: Add people in a conf call
Forwarding: Manage Call Forwarding
Do Not Disturb : Manage Do Not Disturb (DND)

CSTA Gateway[edit | edit source]

CTI VTX Phone software for CSTA or TAPI environnement[edit | edit source]

With your Virtual PBX service you can connect your phone system with your CRM or ERP (CTI)

CSTA client[edit | edit source]

Estos CSTA for Teles[edit | edit source]