FAQ:VoIP:Fixnet

Voicemail

A new version of voicemail will be released soon.

Here you can find new features or improvement :

1. Notifications for new voicemails
Notifications will now be sent from the following address: no-reply@ipvoip.tel (new sender)

👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.

2. Direct access to voicemail from your VoIP phone
Call via the voicemail number or 086<your number>
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)

3. Access your voicemail from an external number
By calling 086<your number> and then pressing *
👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)

4. Automatic storage space management
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)

5. Enabling/disabling voicemail
Using the feature code *86

6. Message Waiting Indication (MWI)
A visual indicator will appear on your compatible phones when a new message is available

7. Integration with software applications
View, listen to, and delete voicemail messages directly from:
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)
A player integrated into your Kiosk also allows you to manage your voicemail messages.

💡When your voicemail is migrated, you can check it directly on Kiosk :

Logo "NEW" is added.

Feature Codes

Feature	Enable/Disable + dynamically set destination	Enable feature	Disable feature	Feature in kiosk "Manage your numbers" "Manage my IP-Phones"
Call Forwarding Unconditional	*21*<number>	*21	#21	Unconditional Redirection (Incoming calls) Redirection (Programmable Keys - BLF)
Call Forward No Replay	*61*<number>	*61	#61	Redirection if absent (Incoming calls) Redirection (Programmable Keys - BLF)
Call Forward Busy	*67*<number>	*67	#67	Divert if busy (Incoming calls) Redirection (Programmable Keys - BLF)
Call Forwarding Timeout (backup number)	*34*<number>	*34	#34	Backup redirection (Incoming calls)
Call Forwarding UnRegistered (backup number)	*35*<number>	*35	#35	Backup redirection (Incoming calls)
Parallel Ringing	*11*<number>	*11	#11	Parallel ringing with (Incoming calls) Redirection (Programmable Keys - BLF)
Calling Line Identification Restriction (Anonymously)	*31*<dest_number> (for one call only)	*31 (for all next calls)	#31	suppress number (Outgoing calls)
Forwarded Call Rejection	-	*41	#41	Protection against call forwarding (Incoming calls)
Call Waiting	-	*66	#66	Call Waiting (Incoming calls) (Programmable Keys - BLF)
Do Not Disturb (DND)	-	*990	#990	DND (Incoming calls) (Programmable Keys - BLF) Virtual PBX: internal only or all
Phone Lock	-	*77	#77	Lock the phone
ACD login/logout	*80*<groupnumber> (login) #80*<groupnumber>(logout)	*80 (login all group)	#80 (logout all group)	Virtual PBX only! Login/out Grp (Programmable Keys - BLF)
CQ login/logout (old Group)	*44*<groupnumber> (login) #44*<groupnumber> (logout)	*44 (login all group)	#44 (logout all group)	Virtual PBX only! Login/out Grp (Programmable Keys - BLF)
Direct Call Pickup	*45*<shortnumber>	-	-	Virtual PBX only! BLF (Programmable Keys - BLF)
ACD Group Call Pickup	*64*<groupnumber>	-	-	Virtual PBX only! BLF (Programmable Keys - BLF)
ACD forwarding all calls	*83*<dest_number>*<groupnumber> (specific forward all calls of one group to one number/group) *83**<groupnumber> (forward all calls to predefined destination of this group) *83*<dest_number> (forward all Groups to same destination number/group) #83*<groupnumber> (disable call forward all of specific group)	*83 (all ACD group)	#83 (all ACD group)	Virtual PBX only! Redirection Grp (Programmable Keys - BLF)
Adhoc Conf. (Transfer up to 9 person to conference, afterwards call number 11)	11	11	-	Virtual PBX only!