FAQ:VoIP:Fixnet: Difference between revisions

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== Voicemail ==
== Voicemail ==
A new version of voicemail will be released soon.
To fix ...

Here you can find new features or improvement :

# Voicemail notification will be sent from '''no-reply@ipvoip.tel''' (new sender)
# Login to a voicemail from an external number calling 086<number> and pressing "*"  -  You need to enter the voicemail user id whereas the information is already available for the platform
# Direct Call to voicemail number from VoIP Phone - or 086<number>  - We can now call voicemail with a short code again
# If you call from your own phone, you do not need to sign-in
# Auto Deletion of old messages when voicemail is full (60 messages)
# Enable / Disable Voicemail  - *86 - You can now enable and disable voicemail with feature code
# MWI (Message Waiting Indication) will work again, you are now informed on your auto provisioned phones about new messages
# Softphone Integration : You can now see and listen and delete voicemail messages in DC (DesktopControl) + DO (DesktopOperator) +MC (MobileControl)


<languages/>
<languages/>
<translate>
<translate>
== Feature Codes ==
== Feature Codes == <!--T:1-->


<!--T:2-->
{{Notice|These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are ''"short numbers"'' or ''"feature codes"'' }}
{{Notice|These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are ''"short numbers"'' or ''"feature codes"'' }}
{{Notice|When using a phone behind a FRITZ!Box you may need to use prefix *# before <VTX Code> from the table below }}
{{Notice|When using a phone behind a FRITZ!Box you may need to use prefix '''*#''' before <VTX Code> from the table below }}
{{Notice|Some of the features can only be used with Service Virtual PBX ! }}
{{Notice|Some of the features can only be used with Service Virtual PBX ! }}




<!--T:3-->
{| class="wikitable"
{| class="wikitable"
|-
|-
!'''Feature'''!!'''Enable/Disable + dynamically set destination'''!!'''Enable feature'''!!'''Disable feature'''!!'''Feature kiosk'''
!'''Feature'''!!'''Enable/Disable + dynamically set destination'''!!'''Enable feature'''!!'''Disable feature'''!!'''Feature in kiosk'''
* "Manage your numbers"
* "Manage your numbers"
* "Manage my IP-Phones"
* "Manage my IP-Phones"
|-
|-
|'''C'''all '''F'''orwarding '''U'''nconditional||*21*<number>||'''*21'''||'''#21'''||'''Unconditional Redirection'''
|'''C'''all '''F'''orwarding '''U'''nconditional||'''*21*<number>'''||'''*21'''||'''#21'''||'''Unconditional Redirection'''
(Feature incoming calls)
(Incoming calls)


<!--T:4-->
'''Redirection'''
'''Redirection'''


<!--T:27-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:5-->
|-
|-
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||*61*<number>||'''*61'''||'''#61'''||'''Redirection if absent'''
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||'''*61*<number>'''||'''*61'''||'''#61'''||'''Redirection if absent'''
(Feature incoming calls)
(Incoming calls)


<!--T:6-->
'''Redirection'''
'''Redirection'''


<!--T:28-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:7-->
|-
|-
|'''C'''all '''F'''orward '''B'''usy||*67*<number>||'''*67'''||'''#67'''||'''Divert if busy'''
|'''C'''all '''F'''orward '''B'''usy||'''*67*<number>'''||'''*67'''||'''#67'''||'''Divert if busy'''
(Feature incoming calls)
(Incoming calls)


<!--T:8-->
'''Redirection'''
'''Redirection'''


<!--T:29-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:9-->
|-
|-
|'''C'''all '''F'''orwarding '''T'''imeout
|'''C'''all '''F'''orwarding '''T'''imeout
(backup number)
(backup number)
|*34*<number>||'''*34'''||'''#34'''||'''Backup redirection'''
|'''*34*<number>'''||'''*34'''||'''#34'''||'''Backup redirection'''
(Feature incoming calls)
(Incoming calls)
|-
|-
|'''C'''all '''F'''orwardin '''U'''n'''R'''egistered
|'''C'''all '''F'''orwarding '''U'''n'''R'''egistered
(backup number)
(backup number)
|*35*<number>||'''*35'''||'''#35'''||'''Backup redirection'''
|'''*35*<number>'''||'''*35'''||'''#35'''||'''Backup redirection'''
(Feature incoming calls)
(Incoming calls)
|-
|-
|'''P'''arallel '''R'''inging
|'''P'''arallel '''R'''inging
|*11*<number>
|'''*11*<number>'''
|'''*11'''
|'''*11'''
|'''#11'''
|'''#11'''
|'''Parallel ringing with'''
|'''Parallel ringing with'''
(Feature incoming calls)
(Incoming calls)


<!--T:10-->
'''Redirection'''
'''Redirection'''


<!--T:30-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:11-->
|-
|-
|'''C'''allin '''L'''ine '''I'''dentification '''R'''estriction
|'''C'''alling '''L'''ine '''I'''dentification '''R'''estriction
(Anonymously)
(Anonymously)
|*31*<dest_number>(for one call only)||'''*31'''
|'''*31*<dest_number>'''
(for one call only)
||'''*31'''
(for all next calls)
(for all next calls)
|'''#31'''||'''suppress number'''
|'''#31'''||'''suppress number'''
(Feature outgoing calls)
(Outgoing calls)
|-
|-
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection against call forwarding'''
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection against call forwarding'''
(Feature incoming calls)
(Incoming calls)
|-
|-
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Call Waiting'''
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Call Waiting'''
(Feature incoming calls)
(Incoming calls)


<!--T:31-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:12-->
|-
|-
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
(Feature incoming calls)
(Incoming calls)


<!--T:32-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)


<!--T:13-->
Virtual PBX: internal only or all
Virtual PBX: internal only or all

<!--T:14-->
|-
|-
|Phone Lock
|Phone Lock
Line 88: Line 126:
|-
|-
|'''ACD''' login/logout
|'''ACD''' login/logout
|*80*<groupnumber> (login)
|'''*80*<groupnumber>''' (login)
<nowiki>#</nowiki>80*<groupnumber>(logout)
'''<nowiki>#</nowiki>80*<groupnumber>'''(logout)
|'''*80'''
|'''*80'''
(login all group)
(login all group)
Line 95: Line 133:
(logout all group)
(logout all group)
|'''Virtual PBX only!'''
|'''Virtual PBX only!'''
Login/out Grp
'''Login/out Grp'''


<!--T:33-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:15-->
|-
|-
|'''CQ''' login/logout (old Group)||*44*<groupnumber> (login)
|'''CQ''' login/logout (old Group)||'''*44*<groupnumber>''' (login)
<nowiki>#</nowiki>44*>groupnumber> (logout)
'''<nowiki>#</nowiki>44*<groupnumber>''' (logout)
|'''*44'''
|'''*44'''
(login all group)
(login all group)
Line 106: Line 147:
(logout all group)
(logout all group)
|'''Virtual PBX only!'''
|'''Virtual PBX only!'''
Login/out Grp
'''Login/out Grp'''


<!--T:34-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:16-->
|-
|-
|'''Direct Call Pickup'''
|'''Direct Call Pickup'''
|*45*<shortnumber>
|'''*45*<shortnumber>'''
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>||'''Virtual PBX only!'''
|<nowiki>-</nowiki>||'''Virtual PBX only!'''
BLF
'''BLF'''


<!--T:35-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:17-->
|-
|-
|'''ACD Group Call Pickup'''||*64*<groupnumber>||-||-||'''Virtual PBX only!'''
|'''ACD Group Call Pickup'''||'''*64*<groupnumber>'''||-||-||'''Virtual PBX only!'''
BLF
'''BLF'''


<!--T:36-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:18-->
|-
|-
|'''ACD forwarding all calls'''||'''*83*<groupnumber><dest_number>'''
|'''ACD forwarding all calls'''||'''*83*<dest_number>*<groupnumber>'''

<!--T:37-->
(specific forward all calls of one group to one number/group)
(specific forward all calls of one group to one number/group)


<!--T:19-->
'''<nowiki>*</nowiki>83**<groupnumber>'''
'''<nowiki>*</nowiki>83**<groupnumber>'''


<!--T:20-->
(forward all calls to predefined destination of this group)
(forward all calls to predefined destination of this group)


<!--T:21-->
'''83*<dest_number>'''
'''*83*<dest_number>'''


<!--T:22-->
forward all Groups to same destination number/group)
(forward all Groups to same destination number/group)


<!--T:23-->
'''<nowiki>#</nowiki>83*<groupnumber>'''
'''<nowiki>#</nowiki>83*<groupnumber>'''


<!--T:24-->
(disable call forward all of specific group)
(disable call forward all of specific group)
|'''*83'''
|'''*83'''
Line 142: Line 200:
(all ACD group)
(all ACD group)
|'''Virtual PBX only!'''
|'''Virtual PBX only!'''
Redirection Grp
'''Redirection Grp'''


<!--T:38-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:25-->
|-
|-
|'''AdHoc''' Conference
|'''Adhoc Conf.'''
(Transfer up to 9 person to conference,
(Transfer up to 9 person to conference, afterwards call number 11)


<!--T:26-->
afterwards call number 11)
|'''11'''||'''11'''||-||'''Virtual PBX only!'''
|'''11'''||'''11'''||-||'''Virtual PBX only!'''
|}
|}

Latest revision as of 14:06, 15 September 2025

Voicemail[edit | edit source]

A new version of voicemail will be released soon.

Here you can find new features or improvement :

  1. Voicemail notification will be sent from no-reply@ipvoip.tel (new sender)
  2. Login to a voicemail from an external number calling 086<number> and pressing "*"  -  You need to enter the voicemail user id whereas the information is already available for the platform
  3. Direct Call to voicemail number from VoIP Phone - or 086<number>  - We can now call voicemail with a short code again
  4. If you call from your own phone, you do not need to sign-in
  5. Auto Deletion of old messages when voicemail is full (60 messages)
  6. Enable / Disable Voicemail  - *86 - You can now enable and disable voicemail with feature code
  7. MWI (Message Waiting Indication) will work again, you are now informed on your auto provisioned phones about new messages
  8. Softphone Integration : You can now see and listen and delete voicemail messages in DC (DesktopControl) + DO (DesktopOperator) +MC (MobileControl)
Other languages:

Feature Codes[edit | edit source]

These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are "short numbers" or "feature codes"
When using a phone behind a FRITZ!Box you may need to use prefix *# before <VTX Code> from the table below
Some of the features can only be used with Service Virtual PBX !


Feature Enable/Disable + dynamically set destination Enable feature Disable feature Feature in kiosk
  • "Manage your numbers"
  • "Manage my IP-Phones"
Call Forwarding Unconditional *21*<number> *21 #21 Unconditional Redirection

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward No Replay *61*<number> *61 #61 Redirection if absent

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward Busy *67*<number> *67 #67 Divert if busy

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forwarding Timeout

(backup number)

*34*<number> *34 #34 Backup redirection

(Incoming calls)

Call Forwarding UnRegistered

(backup number)

*35*<number> *35 #35 Backup redirection

(Incoming calls)

Parallel Ringing *11*<number> *11 #11 Parallel ringing with

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Calling Line Identification Restriction

(Anonymously)

*31*<dest_number>

(for one call only)

*31

(for all next calls)

#31 suppress number

(Outgoing calls)

Forwarded Call Rejection - *41 #41 Protection against call forwarding

(Incoming calls)

Call Waiting - *66 #66 Call Waiting

(Incoming calls)

(Programmable Keys - BLF)

Do Not Disturb (DND) - *990 #990 DND

(Incoming calls)

(Programmable Keys - BLF)

Virtual PBX: internal only or all

Phone Lock - *77 #77 Lock the phone
ACD login/logout *80*<groupnumber> (login)

#80*<groupnumber>(logout)

*80

(login all group)

#80

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

CQ login/logout (old Group) *44*<groupnumber> (login)

#44*<groupnumber> (logout)

*44

(login all group)

#44

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

Direct Call Pickup *45*<shortnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD Group Call Pickup *64*<groupnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD forwarding all calls *83*<dest_number>*<groupnumber>

(specific forward all calls of one group to one number/group)

*83**<groupnumber>

(forward all calls to predefined destination of this group)

*83*<dest_number>

(forward all Groups to same destination number/group)

#83*<groupnumber>

(disable call forward all of specific group)

*83

(all ACD group)

#83

(all ACD group)

Virtual PBX only!

Redirection Grp

(Programmable Keys - BLF)

Adhoc Conf.

(Transfer up to 9 person to conference, afterwards call number 11)

11 11 - Virtual PBX only!
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