FAQ:VoIP:Fixnet: Difference between revisions

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<languages/>
==Feature Codes==
<translate>
== Voicemail == <!--T:39-->
'''A new version of voicemail will be released soon.'''


<!--T:40-->
Here you can find new features or improvement : <br>

<!--T:41-->
1. Notifications for new voicemails <br>
Notifications will now be sent from the following address: '''no-reply@ipvoip.tel''' (new sender) <br>

<!--T:42-->
👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.

<!--T:44-->
2. Direct access to voicemail from your VoIP phone<br>
Call via the voicemail number or 086<your number> <br>
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)

<!--T:45-->
3. Access your voicemail from an external number<br>
By calling 086<your number> and then pressing *<br>👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)

<!--T:46-->
4. Automatic storage space management<br>
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)

<!--T:47-->
5. Enabling/disabling voicemail<br>
Using the feature code *86

<!--T:48-->
6. Message Waiting Indication (MWI)<br>
A visual indicator will appear on your compatible phones when a new message is available

<!--T:49-->
7. Integration with software applications<br>
View, listen to, and delete voicemail messages directly from:<br>
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)<br>
A player integrated into your Kiosk also allows you to manage your voicemail messages.


💡When your voicemail is migrated, you can check it directly on Kiosk :

[[File:Image.png|left|thumb|400x400px]]







Logo "NEW" is added.

</translate>

<translate>

== Feature Codes == <!--T:1-->

<!--T:2-->
{{Notice|These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are ''"short numbers"'' or ''"feature codes"'' }}
{{Notice|These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are ''"short numbers"'' or ''"feature codes"'' }}
{{Notice|When using a phone behind a FRITZ!Box you may need to use prefix *# before <VTX Code> from the table below }}
{{Notice|When using a phone behind a FRITZ!Box you may need to use prefix '''*#''' before <VTX Code> from the table below }}
{{Notice|Some of the features can only be used with Service Virtual PBX ! }}
{{Notice|Some of the features can only be used with Service Virtual PBX ! }}




<!--T:3-->
{| class="wikitable"
{| class="wikitable"
|-
|-
!'''Feature'''!!'''Enable/Disable + dynamically set destination'''!!'''Enable feature'''!!'''Disable feature'''!!'''Feature kiosk'''
!'''Feature'''!!'''Enable/Disable + dynamically set destination'''!!'''Enable feature'''!!'''Disable feature'''!!'''Feature in kiosk'''
* "Manage your numbers"
* "Manage your numbers"
* "Manage my IP-Phones"
* "Manage my IP-Phones"
|-
|-
|'''C'''all '''F'''orwarding '''U'''nconditional||*21*<number>||'''*21'''||'''#21'''||'''Unconditional Redirection'''
|'''C'''all '''F'''orwarding '''U'''nconditional||'''*21*<number>'''||'''*21'''||'''#21'''||'''Unconditional Redirection'''
(Feature incoming calls)
(Incoming calls)


<!--T:4-->
'''Redirection'''
'''Redirection'''


<!--T:27-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:5-->
|-
|-
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||*61*<number>||'''*61'''||'''#61'''||'''Redirection if absent'''
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||'''*61*<number>'''||'''*61'''||'''#61'''||'''Redirection if absent'''
(Feature incoming calls)
(Incoming calls)


<!--T:6-->
'''Redirection'''
'''Redirection'''


<!--T:28-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:7-->
|-
|-
|'''C'''all '''F'''orward '''B'''usy||*67*<number>||'''*67'''||'''#67'''||'''Divert if busy'''
|'''C'''all '''F'''orward '''B'''usy||'''*67*<number>'''||'''*67'''||'''#67'''||'''Divert if busy'''
(Feature incoming calls)
(Incoming calls)


<!--T:8-->
'''Redirection'''
'''Redirection'''


<!--T:29-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:9-->
|-
|-
|'''C'''all '''F'''orwarding '''T'''imeout
|'''C'''all '''F'''orwarding '''T'''imeout
(backup number)
(backup number)
|*34*<number>||'''*34'''||'''#34'''||'''Backup redirection'''
|'''*34*<number>'''||'''*34'''||'''#34'''||'''Backup redirection'''
(Feature incoming calls)
(Incoming calls)
|-
|-
|'''C'''all '''F'''orwardin '''U'''n'''R'''egistered
|'''C'''all '''F'''orwarding '''U'''n'''R'''egistered
(backup number)
(backup number)
|*35*<number>||'''*35'''||'''#35'''||'''Backup redirection'''
|'''*35*<number>'''||'''*35'''||'''#35'''||'''Backup redirection'''
(Feature incoming calls)
(Incoming calls)
|-
|-
|'''P'''arallel '''R'''inging
|'''P'''arallel '''R'''inging
|*11*<number>
|'''*11*<number>'''
|'''*11'''
|'''*11'''
|'''#11'''
|'''#11'''
|'''Parallel ringing with'''
|'''Parallel ringing with'''
(Feature incoming calls)
(Incoming calls)


<!--T:10-->
'''Redirection'''
'''Redirection'''


<!--T:30-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:11-->
|-
|-
|'''C'''allin '''L'''ine '''I'''dentification '''R'''estriction
|'''C'''alling '''L'''ine '''I'''dentification '''R'''estriction
(Anonymously)
(Anonymously)
|*31*<dest_number>(for one call only)||'''*31'''
|'''*31*<dest_number>'''
(for one call only)
||'''*31'''
(for all next calls)
(for all next calls)
|'''#31'''||'''suppress number'''
|'''#31'''||'''suppress number'''
(Feature outgoing calls)
(Outgoing calls)
|-
|-
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection against call forwarding'''
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection against call forwarding'''
(Feature incoming calls)
(Incoming calls)
|-
|-
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Call Waiting'''
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Call Waiting'''
(Feature incoming calls)
(Incoming calls)


<!--T:31-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:12-->
|-
|-
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
(Feature incoming calls)
(Incoming calls)


<!--T:32-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)


<!--T:13-->
Virtual PBX: internal only or all
Virtual PBX: internal only or all

<!--T:14-->
|-
|-
|Phone Lock
|Phone Lock
Line 83: Line 169:
|-
|-
|'''ACD''' login/logout
|'''ACD''' login/logout
|*80*<groupnumber> (login)
|'''*80*<groupnumber>''' (login)
<nowiki>#</nowiki>80*<groupnumber>(logout)
'''<nowiki>#</nowiki>80*<groupnumber>'''(logout)
|'''*80'''
|'''*80'''
(login all group)
(login all group)
Line 90: Line 176:
(logout all group)
(logout all group)
|'''Virtual PBX only!'''
|'''Virtual PBX only!'''
Login/out Grp
'''Login/out Grp'''


<!--T:33-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:15-->
|-
|-
|'''CQ''' login/logout (old Group)||*44*<groupnumber> (login)
|'''CQ''' login/logout (old Group)||'''*44*<groupnumber>''' (login)
<nowiki>#</nowiki>44*>groupnumber> (logout)
'''<nowiki>#</nowiki>44*<groupnumber>''' (logout)
|'''*44'''
|'''*44'''
(login all group)
(login all group)
Line 101: Line 190:
(logout all group)
(logout all group)
|'''Virtual PBX only!'''
|'''Virtual PBX only!'''
Login/out Grp
'''Login/out Grp'''


<!--T:34-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:16-->
|-
|-
|'''Direct Call Pickup'''
|'''Direct Call Pickup'''
|*45*<shortnumber>
|'''*45*<shortnumber>'''
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>||'''Virtual PBX only!'''
|<nowiki>-</nowiki>||'''Virtual PBX only!'''
BLF
'''BLF'''


<!--T:35-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:17-->
|-
|-
|'''ACD Group Call Pickup'''||*64*<groupnumber>||-||-||'''Virtual PBX only!'''
|'''ACD Group Call Pickup'''||'''*64*<groupnumber>'''||-||-||'''Virtual PBX only!'''
BLF
'''BLF'''


<!--T:36-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:18-->
|-
|-
|'''ACD forwarding all calls'''||'''*83*<groupnumber><dest_number>'''
|'''ACD forwarding all calls'''||'''*83*<dest_number>*<groupnumber>'''

<!--T:37-->
(specific forward all calls of one group to one number/group)
(specific forward all calls of one group to one number/group)


<!--T:19-->
'''<nowiki>*</nowiki>83**<groupnumber>'''
'''<nowiki>*</nowiki>83**<groupnumber>'''


<!--T:20-->
(forward all calls to predefined destination of this group)
(forward all calls to predefined destination of this group)


<!--T:21-->
'''83*<dest_number>'''
'''*83*<dest_number>'''


<!--T:22-->
forward all Groups to same destination number/group)
(forward all Groups to same destination number/group)


<!--T:23-->
'''<nowiki>#</nowiki>83*<groupnumber>'''
'''<nowiki>#</nowiki>83*<groupnumber>'''


<!--T:24-->
(disable call forward all of specific group)
(disable call forward all of specific group)
|'''*83'''
|'''*83'''
Line 137: Line 243:
(all ACD group)
(all ACD group)
|'''Virtual PBX only!'''
|'''Virtual PBX only!'''
Redirection Grp
'''Redirection Grp'''


<!--T:38-->
(Programmable Keys - BLF)
(Programmable Keys - BLF)

<!--T:25-->
|-
|-
|'''AdHoc''' Conference
|'''Adhoc Conf.'''
(Transfer up to 9 person to conference,
(Transfer up to 9 person to conference, afterwards call number 11)


<!--T:26-->
afterwards call number 11)
|'''11'''||'''11'''||-||'''Virtual PBX only!'''
|'''11'''||'''11'''||-||'''Virtual PBX only!'''
|}
|}

</translate>

Latest revision as of 13:46, 18 March 2026

Other languages:

Voicemail[edit | edit source]

A new version of voicemail will be released soon.

Here you can find new features or improvement :

1. Notifications for new voicemails
Notifications will now be sent from the following address: no-reply@ipvoip.tel (new sender)

👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.

2. Direct access to voicemail from your VoIP phone
Call via the voicemail number or 086<your number>
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)

3. Access your voicemail from an external number
By calling 086<your number> and then pressing *
👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)

4. Automatic storage space management
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)

5. Enabling/disabling voicemail
Using the feature code *86

6. Message Waiting Indication (MWI)
A visual indicator will appear on your compatible phones when a new message is available

7. Integration with software applications
View, listen to, and delete voicemail messages directly from:
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)
A player integrated into your Kiosk also allows you to manage your voicemail messages.


💡When your voicemail is migrated, you can check it directly on Kiosk :

Image.png




Logo "NEW" is added.


Feature Codes[edit | edit source]

These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are "short numbers" or "feature codes"
When using a phone behind a FRITZ!Box you may need to use prefix *# before <VTX Code> from the table below
Some of the features can only be used with Service Virtual PBX !


Feature Enable/Disable + dynamically set destination Enable feature Disable feature Feature in kiosk
  • "Manage your numbers"
  • "Manage my IP-Phones"
Call Forwarding Unconditional *21*<number> *21 #21 Unconditional Redirection

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward No Replay *61*<number> *61 #61 Redirection if absent

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward Busy *67*<number> *67 #67 Divert if busy

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forwarding Timeout

(backup number)

*34*<number> *34 #34 Backup redirection

(Incoming calls)

Call Forwarding UnRegistered

(backup number)

*35*<number> *35 #35 Backup redirection

(Incoming calls)

Parallel Ringing *11*<number> *11 #11 Parallel ringing with

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Calling Line Identification Restriction

(Anonymously)

*31*<dest_number>

(for one call only)

*31

(for all next calls)

#31 suppress number

(Outgoing calls)

Forwarded Call Rejection - *41 #41 Protection against call forwarding

(Incoming calls)

Call Waiting - *66 #66 Call Waiting

(Incoming calls)

(Programmable Keys - BLF)

Do Not Disturb (DND) - *990 #990 DND

(Incoming calls)

(Programmable Keys - BLF)

Virtual PBX: internal only or all

Phone Lock - *77 #77 Lock the phone
ACD login/logout *80*<groupnumber> (login)

#80*<groupnumber>(logout)

*80

(login all group)

#80

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

CQ login/logout (old Group) *44*<groupnumber> (login)

#44*<groupnumber> (logout)

*44

(login all group)

#44

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

Direct Call Pickup *45*<shortnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD Group Call Pickup *64*<groupnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD forwarding all calls *83*<dest_number>*<groupnumber>

(specific forward all calls of one group to one number/group)

*83**<groupnumber>

(forward all calls to predefined destination of this group)

*83*<dest_number>

(forward all Groups to same destination number/group)

#83*<groupnumber>

(disable call forward all of specific group)

*83

(all ACD group)

#83

(all ACD group)

Virtual PBX only!

Redirection Grp

(Programmable Keys - BLF)

Adhoc Conf.

(Transfer up to 9 person to conference, afterwards call number 11)

11 11 - Virtual PBX only!
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