View source for FAQ:Teams

==Frequent Errors==

===New-CsOnlineVoiceRoutingPolicy - Cannot find specified Online PSTN usage===

*'''Problem''': When we run the script to create the call routing, you might get a red error that New-CsOnlineVoiceRoutingPolicy is not working
*'''Symptoms''': When running the script to create the call routing, you might get an error "Cannot find specified Online PSTN usage"
*'''Possible Explanation''': 
**You forgot to create the temporary User "enableteams"
**MS Teams platform is getting some delay and between the time we create the Online PSTN usage and the time we use it in Online Voice Routing Policy, we need to wait for Teams platform to get up to date
*'''Solution''':

#Verify that you did create the "enableteam" user, cf [[{{FULLPAGENAME}}#Create_a_temporarily_user_in_the_.3Cservicenumber.3E.teams.ipvoip.ch_domain]]
#Wait up to 4h and try again to use the script again


''As you can see after some time, the same command did work''
<table>
<tr><td>
[[Image:Teams-script-error-Cannot-Find-Online-PSTN-Usage.png|thumb|1200px|left|Teams Error - Cannot Find Online PSTN Usage - Wait a few hours and try again]]
</td></tr>
</table>


===Cannot Import Module SkypeOnlineConnector===

*'''Information''': By default, it is not allowed to execute powershell scrip on a Windows PC, you need to explicitly allow it
*'''Problem''': If you did not follow the Microsoft documentation while installing the SkypeOnlineConnector module, you will not be able to import it
*'''Symptoms''': You will get the powershell error below
*'''Solution''': Open a powershell prompt as admin and set "Set-ExecutionPolicy RemoteSigned -Force" ( cf below )
*'''Additional Information''': cf https://docs.microsoft.com/en-us/SkypeForBusiness/set-up-your-computer-for-windows-powershell/download-and-install-windows-powershell-5-1


''Confirmation of the problem, here Execution Policy is Restricted, i.e disabled''
<source lang="powershell">
Get-ExecutionPolicy
Restricted
</source>

''Solution''
<source lang="powershell">
Set-ExecutionPolicy RemoteSigned -Force

Get-ExecutionPolicy
RemoteSigned
</source>


''Error that you are getting''
<source lang="powershell">
Modules d'importation : Le fichier "C:\Program Files\Common Files\Skype for Business
Online\Modules\SkypeOnlineConnectorSkypeOnlineConnectorStartup.psm1" ne peut pas être chargé, car l'exécution de
Les scripts sont désactivés sur ce système. Pour plus d'informations, voir "about_Execution_Policies".
(https:/go.microsoft.com/fwlink/?LinkID=135170).
En ligne:1 Caractère:1
+ modules d'importation "C:\Program Files\Common Files\Skype for Business Onlin ...


+ CategoryInfo : Erreur de sécurité : ( 🙂 [Modules d'importation], PSSecurityException
+ FullyQualifiedErrorId : UnauthorizedAccess,Microsoft.PowerShell.Commands.ImportModuleCommand
</source>


===Get-CsOnlinePowerShellEndpoint : The remote name could not be resolved: 'lyncdiscover.xxx'===

*'''Problem''' : You get an red colored error when using the scripts
*'''Symptoms''': When starting to use a powershell script or command, you get an error like Get-CsOnlinePowerShellEndpoint : The remote name could not be resolved: 'lyncdiscover.xxx'
*'''Possible Explanation''': You are using an admin account where needed lyncdiscover.$DOMAIN DNS entry is not set correctly
*'''Solution''': You need to create the needed DNS entries on your main domain enabling the "Skype For Business" DNS check on your main domain in https://admin.microsoft.com/AdminPortal/Home#/Domains
*'''Workaround''' : Add the suffix "-OverrideAdminDomain $TeamsDomain" to the New-CsOnlineSession command


<table>
<tr><td>
[[Image:MS-Teams-Error-lyncdiscover.png|thumb|1000px|left|Teams Script - lyncdiscover error because DNS entry doesn't exist]]
</td></tr>
<tr><td>
[[Image:MS-Teams-setup-DNS-lyncdiscover.png|thumb|1000px|left|Teams DNS entries - Create the needed DNS entries]]
</td></tr>
</table>